Making a dashboard into an Agent Console
It all started when...
Clarity Connect is a product that is a next-gen call center platform. The Connect Team previously had a dashboard that was used to display performance metrics for supervisors. They also had a separate Agent Console window that ran with some very old technologies and they wanted it to be combined into their dashboard so that moving forward they could offer a comprehensive suite in a single package. After a few weeks of elaboration and design below are the final designs for integrating the agent console workflow into the previously defined dashboard.
